Frequently Asked Questions
The following are commonly asked questions. If you can't find what you're looking for, please don't hesitate to reach out to us through phone, chat, or email.
Yes, we ship internationally.
We charge a flat rate shipping fee $4.95 USD.
Mostly it takes 7 to 15 business days. You can check the shipping policy here.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@pawpycup.com.
Need to make changes to your order? Contact us directly to easily cancel or make adjustments to your order. Our customer service team is here to help, ensuring a stress-free shopping experience.